We’re thrilled you’re considering Roma Palace Deluxe for your vacation! To ensure a comfortable and enjoyable experience, please take a moment to review our General Terms and Conditions. This information will guide you through the essential details of your stay.
You can rest assured that we’re dedicated to providing you with the services you booked and paid for. We strive to maintain the price you see, unless extraordinary circumstances require an adjustment. In such cases, we’ll always explain the reason clearly.
Your Responsibility & Our Commitment to Your Safety
While we do our best to ensure a secure environment, it’s important to understand that we are not responsible for any damage caused by third-party actions. It’s also crucial to safeguard your belongings, as we cannot be held accountable for lost, forgotten, or stolen items left outside your personal safe.
We want to make sure your stay is comfortable and enjoyable. That’s why we encourage you to report any issues with the services you receive directly to the hotel staff. We’ll work diligently to address your concerns, and you’ll receive a response from our management within three working days.
We understand that unforeseen situations can occur, but please note that payments for unused services are non-refundable. This includes any services you miss due to your own error.
Understanding Costs and Rules
All prices listed on our website, emails, and communications are in Bulgarian leva and include VAT and tourist tax. These may be subject to special offers, promotions, or terms. If you need clarification, please don’t hesitate to contact our team.
Please be aware that certain additional services come with a separate charge. These charges will be collected at the hotel.
We want to ensure a pleasant environment for all our guests. Therefore, we request that you follow common etiquette guidelines while on the hotel premises. You are also responsible for any damage you might cause to the hotel property.
We are committed to upholding national regulations and laws. Smoking is prohibited within the hotel rooms. Non-compliance with this rule will result in a BGN 150.00 charge, without prior notification.
Your Family’s Safety is Our Priority
The enjoyment of our facilities is reserved for guests who are of legal age according to Bulgarian law, which is 18 years or older. Children are welcome to join their parents or legal guardians. It’s important that all guests adhere to our policy of not leaving children unattended on hotel property.
Important Information & Legal Considerations
We are constantly striving to provide you with accurate and up-to-date information. However, please be aware that the details on this page and our General Terms and Conditions are subject to change.
Making a reservation implies that you have read and agreed to our General Terms and Conditions. This applies to all bookings made via phone, email, or our website. Your payment for your stay constitutes your acceptance of these terms.
For any disagreements or legal matters not addressed by our General Terms and Conditions or Privacy Policy, the statutory provisions of the Republic of Bulgaria will apply. This ensures that all aspects of your stay are handled in accordance with legal standards.
Thank you for choosing Roma Palace Deluxe! We hope you enjoy your stay and look forward to welcoming you to our hotel.
